Shipping Policy

 

Thank you for shopping with SkinTheoryCollective! We proudly offer FREE Worldwide Shipping on all orders—no minimum purchase required.

Free Worldwide Shipping

We ship to customers around the world at no additional shipping cost.

Please note that delivery times may vary depending on your location, customs processing, and local postal services.

Estimated Delivery Times

• Australia: 5–10 business days

• New Zealand: 6–12 business days

• United States & Canada: 6–12 business days

• United Kingdom: 5–10 business days

• Europe: 7–15 business days

• Rest of the World: 7–20 business days

Please note that these are estimated delivery timeframes and are not guaranteed.

Order Processing

Orders are typically processed within 1–3 business days.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).

Orders placed on weekends or public holidays will be processed on the next business day.

Order Tracking

Once your order has been shipped, you'll receive a confirmation email containing your tracking details. Please allow up to 48 hours for tracking information to update after dispatch.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authority.

These charges, if applicable, are the responsibility of the customer and are not included in the purchase price.

Delivery Delays

While we work hard to deliver your order as quickly as possible, delays may occasionally occur due to circumstances beyond our control, including:

• Customs inspections

• Carrier delays

• Severe weather conditions

• Peak holiday periods

• Incorrect or incomplete shipping information provided at checkout

We appreciate your patience and understanding should any delays occur.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your order.

We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error after placing your order, please contact us as soon as possible. We'll do our best to update your address before your order is shipped, but we cannot guarantee changes once processing has begun.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible. We'll work with the shipping carrier to investigate the issue and do our best to provide a fair resolution, which may include a replacement or refund where appropriate.

Need Help?

If you have any questions about your order or shipping, our support team is always happy to assist.

Email: 

Shipping Policy

Last Updated: [Insert Date]

Thank you for shopping with SkinTheoryCollective! We proudly offer FREE Worldwide Shipping on all orders—no minimum purchase required.

Free Worldwide Shipping

We ship to customers around the world at no additional shipping cost.

Please note that delivery times may vary depending on your location, customs processing, and local postal services.

Estimated Delivery Times

• Australia: 5–10 business days

• New Zealand: 6–12 business days

• United States & Canada: 6–12 business days

• United Kingdom: 5–10 business days

• Europe: 7–15 business days

• Rest of the World: 7–20 business days

Please note that these are estimated delivery timeframes and are not guaranteed.

Order Processing

Orders are typically processed within 1–3 business days.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).

Orders placed on weekends or public holidays will be processed on the next business day.

Order Tracking

Once your order has been shipped, you'll receive a confirmation email containing your tracking details. Please allow up to 48 hours for tracking information to update after dispatch.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authority.

These charges, if applicable, are the responsibility of the customer and are not included in the purchase price.

Delivery Delays

While we work hard to deliver your order as quickly as possible, delays may occasionally occur due to circumstances beyond our control, including:

• Customs inspections

• Carrier delays

• Severe weather conditions

• Peak holiday periods

• Incorrect or incomplete shipping information provided at checkout

We appreciate your patience and understanding should any delays occur.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your order.

We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error after placing your order, please contact us as soon as possible. We'll do our best to update your address before your order is shipped, but we cannot guarantee changes once processing has begun.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible. We'll work with the shipping carrier to investigate the issue and do our best to provide a fair resolution, which may include a replacement or refund where appropriate.

Need Help?

If you have any questions about your order or shipping, our support team is always happy to assist.

Email: skintheorycollective.contact@gmail.com

Thank you for choosing SkinTheoryCollective. We appreciate your trust and look forward to delivering your order.

Thank you for choosing SkinTheoryCollective. We appreciate your trust and look forward to delivering your order.