Contact Us

We're here to help!

If you have any questions about your order, our products, shipping, returns, or anything else, we'd love to hear from you.

Our customer support team aims to respond to all enquiries within 24–48 business hours.

Customer Support

Email: skintheorycollective.contact@gmail.com

Support Hours

Monday – Friday: 9:00 AM – 5:00 PM (AEST)
Saturday & Sunday: Closed

When contacting us about an order, please include:

• Your full name

• Your order number

• The email address used to place your order

• A brief description of your enquiry

This helps us assist you as quickly as possible.

Thank you for choosing SkinTheoryCollective. We appreciate your support and look forward to helping you on your skincare journey.